The Front Office Representative (Medical Office Receptionist) position is the first point of phone customer service contact for our patients, physicians and staff, internal and external Laboratory and Imaging staff, hospital staff, patient family members and vendors, by offering customer service, communications, and appropriate distribution of phone calls and messages. The Front Office Representative may also perform a variety of other duties including but not limited to: collection and updating demographics and Insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling acceptable appointment times utilizing an Electronic Practice Management System. The Front Office Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, benchmarks, and quality patient care initiatives per departmental guidelines. This position will have access to Third party credit card information and transactional systems (point of sale devices or applications supporting credit card transactions, reports or other documents containing credit card information) from single transactions.
CORE COMPETENCIES: Core competencies identify the behavior an employee is expected to demonstrate.
Knowledge, Skills and Abilities: