Advancement Service Coordinator

The Advancement Service Coordinator is directly responsible for processing gifts, donor acknowledgments, and varied financial reports. This position has significant responsibilities in the comprehensive management of the donor database (Rasier’s Edge/NXT), direct mail coordination, and general office management. This position also provides administrative support and assistance to the University Advancement Department, assists in data entry and other duties as requested. 

Comprehensive management of the Donor Database:

• Manage the operation, data input, data integrity, accuracy of the Raiser’s Edge constituent database management system.
• Work with the Vice President of Advancement and Director of Fund Development to update alumni lists, make timely address changes and corrections.
• Manage the creation of donor reports.
• Develop additional reports and lists that are responsive to the needs of the various internal constituents, including the CEO/Sr. Provost, Chief of Staff, Provost/COO and Deans.
• Support fundraising activities including creating and running queries and reports in Raiser’s Edge to send mailings, plan events, and report on an event’s progress.
• Run standard and custom alumni and gift income reports.
• Develop and implement strategies that strengthen long-term relationships with donors at various recognition levels.
• Log prospect and donor news, communication and information into Raiser’s Edge records.
• Update biographical data in Raiser’s Edge as provided by constituent’s information on checks and/or correspondence.
• Assist with database projects as needed.
• Track top 150 prospects for fund raising at TUC. Enter names, contact information, contact reports, and action steps into Raiser’s Edge.
• Provide up to date name and contact information for all of the CEO/Sr. Provost’s appointments, including previous contact reports, action steps, and talking points.
• Produce and distribute gift acknowledgments and maintain appropriate internal documentation for the University, including annual tax acknowledgement letters.
• Perform all functions with a high degree of accuracy and confidentiality.

General Office Management:

• Develop giving pages on Raiser’s Edge/NXT/One Cause.

Annual Fund and Alumni Relations:

• Assist in support to the Alumni Relations Association Board
• Manage online aspects of Giving Tuesday Crowdfunding project.

Assumes additional responsibilities and performs special projects as needed or directed

• Extensive experience and proficiency in gift entry, data entry (including recording information in donor profiles, database updates, and moves management) query and report design, website design and maintenance.
• Blackbaud Raiser’s Edge and NXT experience strongly preferred.
• Experience in Microsoft Windows, MS Office (Word and Excel) and MS Outlook
• Experience of online donation processing through clearinghouse sites (Fidelity Charitable, Benevity, etc., and corporate sponsorship request sites a plus
• Solid understanding of IRS fundraising related regulations and nonprofit tax return (990)
• Core Raiser’s Edge database management skills, such as data imports, global changes, duplicate search and correction, etc.
• Event management skills, such as tracking status of sponsors, in-kind donations, sponsor benefit delivery, etc., is desirable
• Web based prospect research experience of individuals, corporations, and foundations through ResearchPoint, WealthEngine Foundation Center Directory or similar software preferred.
• Web communication and social media knowledge
• Nonprofit development experience a plus
• Baccalaureate degree from an accredited college or university
• Minimum of two years of related professional experience.

Core Competencies

• Ability to communicate articulately in written and verbal form with colleagues and external audiences.
• Listen attentively and provide solutions.
• Time-management skills, the ability to multi-task under pressure, and have strong organizational and project management skills.
• Work with minimal supervision and direction.
• Work effectively with others and support organizational goals.
• Provide timely response to requests for information, service, and assistance.
• Strive for continuous improvement and solicit feedback to improve service.
• Maintain confidentially.
• Demonstrate a positive and productive attitude.
• Duties as assigned.