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Jr. Network Technician

Job Locations US-CA-Vallejo
Requisition ID
2025-12557
Position Type
Full-Time
Schedule Shift
Day
Hours Per Week
38
Travel
As needed
Category
Information Technology
FLSA Status
Non-Exempt

Overview

Under the direction of the Assistant Director of Information Technology, the Jr. Network Technician’s primary responsibility is maintaining and troubleshooting computer networks, both onsite and remote. This position will support Network Technical Management as well as Research Lab environments, and some special projects.

Responsibilities

Network Technical Management (60%):

  • Manage, configure, and maintain network devices including routers, switches, and firewalls as directed
  • Monitor network performance using tools such as 7Signal/SapphireEye and AeroHive/Extreme Wi-Fi to optimize connectivity across campus
  • Implement security measures using FortiNAC and other tools to safeguard the network against threats
  • Implement changes for requested network connectivity to ensure access and/or business continuity
  • Troubleshoot network issues, providing timely solutions to minimize downtime and maintain high service levels
  • Act as a backup for other IT departments across the Touro system, providing cross-functional support in areas such as documentation, network management, and user support
  • Assist in creating and maintaining comprehensive documentation and project plans to ensure consistency and knowledge sharing across the team

Desktop Support (40%)

  • Knowledge of using ServiceNow or similar ticketing system for incident management response
  • Respond to user inquiries and resolve technical issues in a timely manner
  • Technology troubleshooting in complex environments
  • Install, configure, and troubleshoot hardware and software
  • Provide support & training for printers, and mobile devices (Mac & Windows)
  • Maintain accurate documentation of support activities and solutions provided
  • Work with external vendors to support hardware and software
  • Supported include, but are not limited to: Metabolic Research Center, Pharmacy Practicum & Research Labs, Mass Spectrometry & NMR Research Labs

Qualifications

·      Bachelor’s Degree or five (5) years relevant work experience

·      Preferred certifications: CompTiaa: Network + and Security+; CISCO: CCST, CCNA, CCNP

·      Experience working within academic or related service environments

·      Experience working as part of a local and enterprise service team

·      Hands-on experience with configuration, maintenance, and monitoring switches, routers, network appliances, firewalls, network interfaces, and print sharing devices

·      Hands-on experience with Dynamic Host Configuration (DHCP), Directory Name Services (DNS)

·      Hands-on experience with VLAN Configuration, routing tables

·      Hands-on experience with network performance monitoring and coordination of preventive maintenance planning

·      Hands-on experience with wireless networks and solving related network issues

·      Experience in making technology recommendations to address problems or needs

 

 

CORE COMPETENCIES: identify the behavior an employee is expected to demonstrate.

·      High degree of professionalism and integrity

·      Excellent customer service skills

·      Excellent problem-solving skills and proven ability to follow through on requests

·      Ability to follow established institutional policies, processes, and procedures

·      Excellent verbal and written communication skills

·      Ability to work as part of a team, and to work independently as needed

·      Demonstrated success working in multiple task environments with shifting priorities

·      Ability to propose creative solutions for aging mission critical hardware and software

·      At least introductory level project management skills

Computer Skills

·      Must demonstrate computer connectivity troubleshooting abilities

·      Must demonstrate computer hardware and software troubleshooting abilities

·      Must have Microsoft 365 experience (Office Suite, OneDrive, SharePoint, Teams, etc.)

·      Must have experience with Zoom

Problem Solving Skills

·      Must have the ability to solve problems when there may be limited information

·      Must have the ability to interpret instructions from different sources

·      Must demonstrate flexibility, adaptability, and creativity

·      Must have strong organizational skills

Communication Skills

·      Must be able to work with and effectively present information to managers, faculty, and students

·      Ability to clearly explain service issues, effectively answer questions, and write content understandable to non-technical audiences

·      Ability to read/ understand technical periodicals, professional journals, technical procedures, and governmental regulations (FERPA and HIPAA)

Maximum Salary

USD $68,600.00/Yr.

Minimum Salary

USD $58,310.00/Yr.

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Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

Inquiries or complaints concerning the non-discrimination policies should be sent to Zachary Shapiro, 1310 Club Dr, CEO/Provost Suite, Vallejo, CA 94592, zshapiro@touro.edu (707-638-5459) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.